Terms and Conditions

Artisans Market Terms of Service

This Agreement was last modified on Jan 04, 2019.

Please read these Terms of Service completely using ArtisansMarket.co.za which is owned and operated by Design Odyssey. This Agreement documents the legally binding terms and conditions attached to the use of the Site at www.artisansmarket.co.za.

By using or accessing the Site in any way, viewing or browsing the Site, or adding your own content to the Site, you are agreeing to be bound by these Terms of Service.

Intellectual Property

The Site and all of its original content are the sole property of Artisans Market and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.


Artisans Market reserves the right to terminate your access to the Site, without any advance notice.

Links to Other Websites

Our Site does contain a number of links to other websites and online resources that are not owned or controlled by Artisans Market.

Artisans Market has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third-party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.

Governing Law

This Agreement is governed in accordance with the laws of South Africa.

Changes to This Agreement

Artisans Market reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service.

Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Artisans Market site immediately.


All payments are due upon receipt. If payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

Shipping Policies 

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, Artisans Market will not be held responsible.  If an item is damaged during shipping, the seller will not be held responsible.

With no shipping class selected, buyers will have purchased the product in question and it will be the buyer’s responsibility to send their own courier.

Refund/Return Policy

Items are entitled to be refunded or returned based on complaint.  If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for refund. Exchanges are granted on a case-by-case basis.


An item may be canceled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.



Any complaints  may be sent to our support team: support@artisansmarket.co.za. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.



The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.

Blog Privacy 

At certain points in the Artisans Market website navigation, you may be asked to share your email address or other personal identifying information with us. As provided in these Terms and Conditions, such information will never be distributed to a third party and it will never be publicly visible without your express written consent.

Your email address will only be used to send you the Artisans Market  newsletter and/or to alert you to any information that you have specifically requested you be notified about.


Use of the Site 

The Artisans Market website is equipped with commenting facilities. While we invite you to share your opinions and questions in this way, they must not be used to distribute spam messages, post commercial advertisements, or spread links to malicious or dangerous websites. We do retain the right to moderate any comment or written content submitted to the Artisans Market website and to remove any content we deem to have violated our policies.



All of the content contained on the Artisans Market website is edited, checked, and verified for accuracy as much as it is possible to do so. However, we cannot guarantee either its accuracy or the safety of any external links it might contain. ArtisansMarket.co.za, as well as its owners, affiliates, and contributing authors can therefore not be held responsible for any problems or damage that occurs as a result of making use of material contained on our site.



Any and all of the content presented on the Artisans Market website is unless explicitly stated otherwise, subject to copyright held by ArtisansMarket.co.za. It is permissible to link to content from this site as long as the original source is clearly stated, but the wholesale reproduction or partial modification of content is not permitted. Exceptions are granted only if you receive prior written consent from ArtisansMarket.co.za.

Contact Us

If you have any questions about this Agreement, please feel free to contact us at info@artisansmarket.co.za.